Hostao Marketplace

Post-Sale Support Desk

A post-sale support workflow that tracks support window, buyer issues, seller responses, fixes, warranty closure, and transfer lessons.

WindowDefined
IssuesTracked
Seller responseTracked
WarrantyClosable
LearningCaptured
Support window

Define how long seller support remains available after transfer acceptance.

Issue intake

Capture buyer issues around access, DNS, code, payments, analytics, customers, or vendor handover.

Seller response

Track response timing, fix status, boundary notes, and unsupported requests.

Warranty closure

Confirm fixed items, buyer acceptance, expired support, or escalation.

Learning loop

Feed repeated transfer issues back into listing quality, education, and transfer checklists.