Refund Hold Policy
A clear commercial policy surface for refundable cases, non-refundable work, held funds, manual credits, and admin escalation.
RefundRules
WorkProtected
HoldsDefined
CreditsAvailable
EscalationReady
Refundable cases
Explain duplicate payment, declined review, wrong plan, failed eligibility, or admin cancellation cases.
Non-refundable work
Explain completed verification, audit, concierge, broker, or migration work that cannot be refunded.
Hold cases
Hold funds during disputes, fraud checks, transfer blockers, chargeback risk, or compliance review.
Credit option
Offer manual credit when a refund is not appropriate but the seller or buyer should retain value.
Escalation
Route unclear cases to admin/compliance review before payout or denial.